ACCENT Marketing Services Acquires Licensed Agent Line of Busines...

ACCENT Marketing Services Launches Customer Engagement Channel on...

ACCENT Names Industry Veteran Jim Ferrato as New Chief Informatio...

Tim's enlightening attendees on what exactly Return on Customer Engagement. http://t.co/YX46NHAR #ataconv

Interested in learning more about Return on Customer Engagement? Make sure to see Tim's @teleservicesguy presentation @ 3:30 #ataconv

BLOG
Contact Center vs Engagement Center – What’s the Difference?
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VIDEO
FCC Chairman Julius Genachowski Highlights Broadband as Key to Transforming Contact Centers into Engagement Centers
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ARTICLE
The Five Components of a Successful Social Engagement
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CASE STUDY
With ACCENT’s Multichannel Care Solutions, Providing an Outstanding Customer Experience is in the Bag for National Retailer.
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