JEFFERSONVILLE, IN (Feb 7) – ACCENT Marketing Services, a member of the MDC Partners Network and provider of customer engagement and performance marketing solutions, today announced it is hiring 40 employees at its Monroe, La., contact center to provide member care on behalf of a leading provider of weight management services.

Since 2009, ACCENT has partnered with the client to provide inbound sales from its Kansas City, Mo., contact center. Last year, the program was expanded to provide inbound member care from ACCENT’s New Albany, Ind., facility. Recently, the client has experienced a significant increase in call volume driven in part by the success of a new member program. ACCENT and the client are again expanding to Monroe to meet this increased demand while also adding an additional layer of redundancy.

“We are thrilled to expand our partnership with this client by helping to create the perfect customer experience every time a member interacts with their brand,” said Linda Ruffenach, ACCENT’s president of customer engagement. “This is a tremendous victory for ACCENT and the Monroe community and a positive first step toward once again filling the center to capacity.”

To prepare for the new program, employees will undergo 64 hours of classroom training where they will learn about the client’s brand and how to support the company’s products and services. Upon completion of training, engagement specialists will begin taking live calls.

ACCENT is currently seeking employees with at least six months of customer service experience and an aptitude for sales. Additionally, applicants must be at least 18 years of age and have a high school diploma or equivalent. Former ACCENT employees who left the company in good standing as well as any applicant who meets the qualifications for the position are encouraged to apply. All interested applicants can apply through the careers section of ACCENT’s website at www.accentonline.com.

About ACCENT Marketing Services, LLC
ACCENT, a member of the MDC Partners Network, is an international provider of customer lifecycle management solutions. It partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through ACCENT’s suite of data analytics, direct marketing, contact management, and fulfillment services the company delivers high quality, integrated marketing solutions that grow valuable client and customer relationships. Founded in 1993, ACCENT employs approximately 2,000 people across the United States, Jamaica, and the Philippines. For more information, visit www.accentonline.com.

ACCENT Marketing Services Bringing 40 New Jobs to Monroe Press Release (pdf)

Media Contact:
Kelly M. Hilton , Director of Marketing and Corporate Communications
812.206.6215 – office / khilton@accentonline.com

Tags: Customer Engagement, Employee Engagement, Jobs