MONROE, La. (Nov. 10) – ACCENT Marketing Services LLC, a member of the MDC Partners Network and provider of customer engagement solutions, today announced it has been selected by a global provider of comprehensive customer engagement and loyalty solutions to provide inbound sales support.  ACCENT will create up to 120 new jobs in Monroe to support the client and its more than 65 million members.

Employees will sell a variety of loyalty products, including membership and insurance services as well as financial services programs.  ACCENT will immediately begin hiring for 40 customer engagement specialists with plans to add an additional 80 employees over the next three months.  In total, ACCENT will employ 210 people and generate a payroll of approximately $6 million in Monroe once the program is fully launched.

“We are thrilled and honored to have earned this new business and the opportunity to add new talent to our organization,” said Tim Searcy, ACCENT’s CEO. “Our Monroe engagement center has a proven track record of providing outstanding sales support for brands that are passionate about keeping and growing their customers.  Today, we are one step closer to again filling this center to capacity and reestablishing our position as a preferred employer in the Monroe community.”

“Since partnering with ACCENT to assist in the opening of its Monroe location, we have had a positive and beneficial relationship, and I am pleased to see them continue to fulfill their commitment to bring back jobs to this community,” Louisiana State Senator Francis Thompson said.  “I have personally met many of ACCENT’s employees.  They have a great team and are a high-caliber organization. I am sure that’s the same quality of talent they’ll continue to hire.”

“We are excited that ACCENT is creating up to 120 new jobs in Monroe,” said Mayor Jamie Mayo. “The City Council and I were proud to have made the city’s initial investment back in 2007 when ACCENT first opened here. This is another example of how our city is making remarkable progress in job creation and expansion.”

To assist in recruiting and hiring the customer engagement and management positions needed to support the client, ACCENT is partnering with the Louisiana Economic Development Department’s FastStart™ Program. FastStart is a provider of customized employee recruitment, screening, training development, and training delivery for expanding companies in Louisiana.

“We excel at helping a company ramp up its employment quickly,” commented Jeff Lynn, executive director of Louisiana FastStart, which was ranked No. 1 in the U.S. by Business Facilities magazine. “But what really sets us apart is our ability to customize a company’s training needs from a blank slate to a fully prepared, engaged and talented workforce that’s ready to perform from day one. We look forward to helping ACCENT accomplish that goal, just as we have done for dozens of companies in the manufacturing, aerospace, video game development, agribusiness and telecommunications sectors.” Tana Trichel of the Northeast Louisiana Economic Alliance added, “This expansion is one more big win for Northeast Louisiana, a growing economy.”

Newly hired engagement specialists will receive training where they will learn about the client and how to sell its loyalty products and services.  Upon completion of training, engagement specialists will enter Learning Lab, a two-week training course in which they will be moved into a controlled environment and begin taking live calls.

ACCENT is currently seeking employees with at least six months of customer service experience and an aptitude for sales.  Additionally, applicants must be at least 18 years of age and have a high school diploma or equivalent.  Former ACCENT employees who left the company in good standing as well as any applicant who meets the qualifications for the position are encouraged to apply.  All interested applicants can apply through the careers section of ACCENT’s website at www.accentonline.com.  ACCENT will also co-host a job fair with the city of Monroe on Wednesday, Nov. 16 from 10 a.m. until 6 p.m. at the Monroe Civic Center.

Opened in 2007, the Monroe center is the only ACCENT facility located in Louisiana and one of nine customer engagement centers worldwide.  This is the second client ACCENT has added to the Monroe facility this year.  In February, ACCENT announced it was hiring 40 employees in Monroe to provide member care on behalf of a leading provider of weight management services.

About ACCENT Marketing Services, LLC

ACCENT, a member of the MDC Partners Network, is the performance marketing company for brands who need to maximize their ability to engage with consumers and influence behavior, while generating a better return on their investment.  The company’s data-driven approach transforms customer service touch points across the phone, online and social media channels into powerful relationship and brand-building tools.   Founded in 1993, ACCENT employs more than 2,500 people across the United States, Jamaica and the Philippines.  For more information, visit www.accentonline.com.

Media Contact:
Kelly M. Hilton , Director of Marketing and Corporate Communications
812.206.6215 – office / khilton@accentonline.com

 ACCENT Marketing Adding 120 New Jobs in Monroe Press Release (pdf)

Tags: Customer Engagement, customer support, Employee Engagement, Jobs, Multichannel, Social Media