ACCENT MARKETING SERVICES TAKES HOME GOLD AT CONTACTCENTER WORLD.COM’S TOP PERFORMERS CONFERENCE
- JUN 22, 2012
ACCENT’s Lovit White honored for Best Contact Center Design; Christine Kopp awarded Best HR Professional
JEFFERSONVILLE, Ind. (June 22) – ACCENT Marketing Services, a member of the MDC Partners Network and provider of customer engagement solutions, received top honors at the 2012 ContactCenterWorld.com North American Top Ranking Performers Conference.
Earlier this year out of thousands of applicants, three ACCENT employees were named finalists and asked to compete for medals by presenting best practices and challenges to conference delegates this week in Orlando, Fla. Lovit White, director of facilities, competed in the category of Best Contact Center Design and demonstrated best practices used in the construction of the company’s most recent engagement center in Jeffersonville, Ind. Christine Kopp, health and well-being leader, competed for best Human Resources Professional, and Scott Van Stratten, senior engagement center director, competed in the category of Best Community Spirit.
Based on combined scores from a panel of judges and conference delegate votes, White and Kopp received gold medals in their respective categories, the highest honor awarded. Additionally, Van Stratten was named runner up for Best Community Spirit. Both White and Kopp will go on to compete against regional winners from Europe and the Asia Pacific for another gold medal and share their winning best practices at the Top Ranking Performers World Conference in Las Vegas this October.
“For the third time in four years, our employees have been honored as Top Ranking Performers by the ContactCenterWorld.com conference delegates,” said Tim Searcy, ACCENT’s CEO. “To once again be recognized as the best and brightest in the contact center industry clearly demonstrates that ACCENT is the place where great talent lives.”
This year marked the seventh time that ContactCenterWorld.com has hosted the Top Performers Conference, which recognizes the best performers in the contact center industry. The conference provides a forum for contact center professionals to come together to share best practices on how they lead to results, and in turn, provide the best possible customer experience in their respective centers. Additionally, it provides an opportunity for individuals and companies to be recognized for their hard work and performance.
ACCENT adds the Top Performers awards to a growing list of honors it has received this year. In March, ACCENT was recognized by Customer Interaction Solutions magazine with the bronze MVP Quality Award. The MVP Award honors companies that demonstrate a strong commitment to quality, excellence and customer service. In April, it was recognized again by the magazine as a Top 50 Teleservices Agency, ranking 10th on the Inbound Domestic list, 9th on the Outbound Domestic list, 10th on the Outbound International list, and 6th on the Interactive list.
About ACCENT Marketing Services, LLC
ACCENT, a member of the MDC Partners Network, is the performance marketing company for brands that need to maximize their ability to engage with consumers and influence behavior, while generating a better return on their investment. The company’s data-driven approach transforms customer service touchpoints across voice, online and social media channels into powerful relationship and brand-building tools. Founded in 1993, ACCENT employs more than 2,500 people across the United States, Jamaica and the Philippines. For more information, visit www.accentonline.com.
Kelly M. Hilton, Director of Marketing and Corporate Communications
812.206.6215 / firstname.lastname@example.org