Recognized Excellence
ACCENT is a world-class resource that some of the most recognizable brands have come to depend on. We are an established leader in customer engagement and have been recognized at local, national and world competitions and by our clients for excellence in customer engagement. And while it’s always nice to be recognized for a job well done, we measure our success in customer engagement management by the results we deliver for our clients – like dramatically improving customer satisfaction, turning service centers into profit centers, and quickly improving market share to edge out the competition. But don’t just take our word for it. Take a look at what our clients and the industry have to say about us:
INDUSTRY AWARDS
2010 National Center for Data Management's (NCDM)
Database Excellence
Silver Award in the Analytics and Modeling Category
2010 ContactCenterWorld.com Top Ranking World Performers
Best Outsourced Contact Center – Silver
2010 ContactCenterWorld.com Top Ranking World Performers
Best Contact Center Leader – Bronze
2010 ContactCenterWorld.com Top Ranking World Performers
Best HR Professional – Bronze
2008 and 2009 Customer Inter@ction Solutions Magazine
Bronze MVP Quality Award
2008 IEXcellence Award from IEX – a NICE company
CLIENT AWARDS
Sprint Values Partners Award
Sprint Chairman's Quality Award
Humana Outstanding Quality Award
RANKINGS
Named Top 20 Outsourcer by ContactCenterWorld.com
Ranked No. 11 on Customer Inter@ction Solutions Magazine
Top 50 Teleservices Agencies List
Ranked No. 6 by Customer Inter@ction Solutions Magazine
for Domestic Inbound Call Volume
Ranked No. 13 by Customer Inter@ction Solutions Magazine
for International Inbound Call Volume
Ranked No. 12 by Customer Inter@ction Solutions Magazine
for Interactive Inbound Call Volume
Ranked No. 24 by Customer Inter@ction Solutions Magazine
for Domestic Outbound Call Volume



