Corporate Info

History

Since 1993, ACCENT has designed, developed, and implemented value-added customer care services that work seamlessly to acquire, retain, and build brand loyalty between our clients and their customers. During that time, we’ve built a rich heritage of innovation, industry leadership, and culture that has propelled us to our position today – a global provider of integrated customer relationship management solutions.

2000s	2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 |     2001 | 2000
1990s	1999 | 1998 | 1997 | 1996 | 1995 | 1994 | 1993

2008

• ACCENT celebrates 15 year anniversary.

2007

• ACCENT opens eighth domestic contact center in Hot Springs, Arkansas; and
• ACCENT opens ninth domestic contact center in Monroe, Louisiana.

2006

• ACCENT opens seventh domestic contact center in Farmington, Missouri;
• Opens first wholly-owned and operated international contact center in Kingston, Jamaica; and
• Ranks #37 marketing services agency and #19 direct marketing agency in Advertising Age's 19th annual Marketing Services Report.

2005

• ACCENT is ranked #36 Marketing Services agency and #22 Direct Mail agency in Advertising Age’s 18th annual Marketing Services Report; and
• Recognized as a High Impact Company by Greater Louisville, Inc., for earning consecutive years of positive operating profit.

2004

• ACCENT expands its near-shore operations in Trinidad and Tobago;
• Opens second international contact center in Makati City, Manila Philippines through a partnership with Qinteraction; and
• Ranks #11 Marketing Services agency and #19 Direct Mail agency in Advertising Age’s 17th annual Marketing Services Report.

2003

• ACCENT opens sixth domestic contact center in Lake County (Eustis), Florida;
• Relocates headquarters from Louisville, Kentucky to Jeffersonville, Indiana; and
• Increases revenue by 40% - the largest growth rate increase in ACCENT history.

2002

• ACCENT opens fifth domestic contact center in Tell City, Indiana;
• Launches Marketing Services division (formerly ASI) in Louisville, Kentucky; and
• Expands internationally with first near-shore contact center in Trinidad and Tobago through a partnership with DirecOne.

2001

• ACCENT receives CRM Solutions Magazine’s MVP Quality Award;
• Enters strategic partnership with MoBetter Marketing to broaden its product and service offerings; and
• Receives Certificate of Excellence from the Kentucky Psychological Association for maintaining a psychologically healthy workplace.

2000

• ACCENT receives Employer of the Year Award from the State of Florida for supportive employment of veterans at its Winter Haven contact center;
• Receives Polk County, Florida Employer of the Year Award at its Zephyrhills Contact Center;
• Receives first of two consecutive Employer of the Year Awards from the Epilepsy Foundation of Greater Louisville;
• Receives distinction as one of Louisville’s Fast 50 by Business First;
• Recognized as a Top 50 Teleservices agency by Call Center CRM Solutions Magazine;
• Receives first of two consecutive Awards of Excellence from Maytag for excellence in performance and outstanding contribution to the growth of the Maytag Dependability Plus Extended Service Plans division; and
• Receives Bronze Chairman’s Quality Award from Sprint Corporation for continuous improvement in all processes and for achieving ever-higher levels of customer satisfaction.

1999

• ACCENT opens fourth domestic contact center in Zephyrhills, Florida;
• Adds Lettershop/Fulfillment capabilities and training facility;
• Spins Service Net off into a separate company;
• Named Fastest Growing Customer Service Company by Call Center Solutions Magazine;
• Ranks 209th fasted growing, privately-held company in the country by Inc. Magazine; and
• Receives IAB/PRSA Landmark of Excellence Award in Graphic Design for ACCENT Graphics.

1998

• ACCENT opens third domestic contact center in Winter Haven, Florida;
• Creates ACCENT Graphics, its second fully-owned subsidiary;
• Forms SNAdmin, Inc. to administer service contracts for Service Net;
• CEO Tom Hansen named Entrepreneur of the Year in Service by Ernst and Young, LLP;
• Ranked 55th fasted growing, privately-held company in the country by Inc. Magazine;
• Receives IAB/PRSA Landmark of Excellence Award;
• Receives first of four consecutive distinctions as one of Louisville’s Largest Area Marketing Firms by Business First;
• Receives first of three consecutive Metro 100 awards by Business First; and
• Receives first of three consecutive Contract Vendor Awards from Humana, Inc. for outstanding service and excellence in quality and team dedication.

1997

• ACCENT opens second domestic contact center in New Albany, Indiana; and
• Receives first of three consecutive Business/Family Partnership designations for creating a “family friendly” atmosphere.

1996

• ACCENT completes the first major addition to its Louisville office; and
• Announces the creation of Service Net, its first fully-owned subsidiary.

1995

• ACCENT receives Up and Comer Award from Business First.

1994

• ACCENT opens its first domestic contact center in Kansas City, Missouri; and
• Adds in-house graphic design and fulfillment centers.

1993

• ACCENT Marketing Services, Inc. is founded on January 8, 1993.