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FOR IMMEDIATE RELEASE

Tuesday, July 13, 2005

Media contacts:
Kelly Hilton - 812-206-6215
Kevin Foley - 812-206-6265

ACCENT LAKE COUNTY CONTACT CENTER CELEBRATES ONE YEAR ANNIVERSARY

ACCENT’s 330 Employees Celebrate A Year of Great Success and Plans to Add More Jobs

LOUISVILLE, KY (April 14, 2004) -- ACCENT, LLC, a leading provider of international customer relationship management solutions celebrates one year since opening its sixth domestic contact center in Eustis, Florida (Lake County) on April 14, 2003.

“One year ago today, we officially opened our doors for business, taking our first inbound call in our ACCENT Lake County Contact Center,” said John Higgins, ACCENT General Manager. “We’ve grown to 330 employees and now we have a fully operational state-of-the-art contact center,” added Higgins.

ACCENT’s Lake County Contact Center is 30,600 square feet of newly renovated office space equipped with advanced technologies to handle the thousands of inbound calls received daily from customers of Fortune 1000 companies that outsource their call centers to Customer Relationship Management (CRM) outsourcing firms, like ACCENT.

“Our Lake County employees are being recognized for their hard work and dedication over the past year,” said Higgins. “Their commitment to excellence, teamwork, and passion for working hard and having fun is demonstrated in our ‘Can Do’ attitude, which has won us new business opportunities from existing customers,” explained Higgins.

ACCENT, which operates seven contact centers in the U.S. and internationally has made significant contributions to the Lake County area, and intends on growing their corporate citizenship in the community by adding more jobs. Over the next few months, ACCENT will add nearly 150 jobs to its employee roster. The new jobs will include customer service and quality representatives, and range in pay between $6.50 and $10.00 per hour based on experience and position.

“Since 2003, we’ve opened two new contact centers in the U.S. and Trinidad, and we’re ramping up for more business here in the [United] States,” said Gary Owens, ACCENT Chief Executive Officer. “We’ve made an investment in the Lake County area and we’re here to stay,” added Owens.

For more information, visit www.accentonline.com or call 812-206-6200.