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FOR IMMEDIATE RELEASE
Friday, April 28, 2006
Media contacts:
Kelly Hilton - 812-206-6215
Kevin Foley - 812-206-6265
ACCENT Expands Relationship with Cable and
Wireless Jamaica
CWJ outsourcing to make good on
its promise of improved Customer Service delivery
Jeffersonville,
IN (April 28, 2006) - ACCENT Marketing Services announced today it has signed a
multi-year contract with Cable and Wireless Jamaica. Beginning in July, CWJ
will outsource its 200 seat inbound contact center in Kingston to ACCENT. The
move to Jamaica will expand ACCENT’s global footprint to 13 locations across
North America, the Caribbean, and the Asia Pacific.
CWJ began outsourcing a portion of its outbound mobile calls to ACCENT’s
Trinidad contact center last September. The Trinidad project was the first test
of ACCENT’s capabilities. CWJ chose to expand its relationship because of
ACCENT's extensive expertise in customer relationship management particularly
as it relates to serving customers of telecommunications providers.
“When we look at ACCENT’s track record and experience, we are confident that
they will be able to provide superior service for CWJ’s extensive customer
base,” said Rodney Davis, CWJ’s President and CEO.
Under the agreement, ACCENT will provide ongoing employment opportunities for
CWJ’s existing inbound agents and managers in Kingston. CWJ will retain its
inbound Montego Bay call center and its outbound call center in
Kingston.
“CWJ’s decision to expand its relationship with ACCENT demonstrates continued
confidence in our superior customer care solutions and extensive
telecommunications experience,” said Kevin Foley, ACCENT’s president. “By
utilizing CWJ’s tenured staff, we will be able to deliver similar call quality
from the start. It will also enable us to focus on implementing the types of
changes required to drive operational efficiencies, while helping CWJ remain
attentive and responsive to the needs of its customers.”
About Cable and Wireless Jamaica
Cable & Wireless is one of the world’s leading international communications
companies. It provides fixed and mobile voice, data, IP (Internet Protocol) and
broadband services to business and residential customers, as well as services
to other telecom carriers, mobile operators and providers of content,
applications and internet services. Cable & Wireless’ principal operations
are in the United Kingdom, the Caribbean, Panama, Macau and Monaco. For more
information about Cable & Wireless, go to
www.cw.com.
About ACCENT Marketing Services ACCENT is an international
provider of customer relationship management solutions that partners with
world-class companies to market, sell, service and retain their customers
through customer care, loyalty marketing and customer satisfaction programs.
Founded in 1993 and majority owned by MDC Partners, Inc., the fast-growing
company employs more than 2,000 people in 13 locations across North America,
the Caribbean, and the Asia Pacific.
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