ACCENT Marketing Services LLC announced today it has partnered with global integrated media company Technology Marketing Corporation to launch the Customer Engagement Channel on the TMCnet Online C...

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Tags: Customer Engagement, customer support, Employee Engagement, Social Media

When I joined ACCENT four months ago, I knew that the first order of business was to fully understand the role of our Engagement Specialists and how these team members help differentiate ACCENT as ...

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Tags: Communication, Customer Engagement, Multichannel, Thought Leadership

ACCENT Marketing Services LLC today announced the selection of Jim Ferrato as the company’s new chief information officer. He will lead the company’s global information organization, which supp...

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Tags: Customer Engagement, customer support, Employee Engagement, Jobs, Multichannel, Social Media

ACCENT Marketing Services LLC, today announced it has been selected by a global provider of comprehensive customer engagement and loyalty solutions to provide inbound sales support. ACCENT will cr...

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Tags: Customer Engagement, customer support, Employee Engagement, Jobs, Multichannel, Social Media

December 15, 2011
San Francisco, CA

http://www.argyleforum.com/Events/2011-Customer-Care-Leadership-Forum–San-Francisco

October 16-19, 2011
Orlando, FL

http://www.customer-world.com/

October 16-19, 2011
Orlando, FL

http://www.socap.org/ConferencesEvents/2011AnnualConference.aspx

October 25-26, 2011
Istanbul, Turkey

http://www.istanbulcallcenterexpo.com/2011/?page=index&lang=eng

October 9-12, 2011
Washington, DC

http://www.ataconnect.org/public/washington/index.php

Building long-term relationships with your customers is mission-critical. But you need to do more than retain your most valuable customers. You need to grow them. This can be a difficult challenge ...

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Tags: Cross-and Up-Sell, Customer Engagement, Data Analytics

Let’s face it — the customer relationship has changed. In today’s digital, social and interactive world, consumers want access
to companies on their own terms. While phone and web chann...

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Tags: Customer Engagement, Social Media

Customers have more power than ever to influence your brand. The best way to influence your customers is through real-time engagement. The right solutions can transform your customer engagement tou...

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Tags: Customer Engagement, Multichannel, Social Media

For years, I have heard the kind of work that ACCENT does on behalf of our clients referred to as “the call center industry.” At one point, that was probably an appropriate shorthand for what ...

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Tags: Customer Engagement, Multichannel, Thought Leadership

In his interview after day one of the PGA Championship, Tiger Woods explained his tremendous downfall from three-under par to seven-over in the following way (forgive the paraphrase): After gettin...

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Tags: Employee Engagement, Thought Leadership

In any business, negotiation and compromise are vital pieces of the puzzle. Many times, they drive the end result and play a large part in the decision making process. In my personal experience, I...

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Tags: Employee Engagement, Thought Leadership

ABC World News »

Tags: At-Home Agent, Customer Engagement, Jobs

ABC News »

Tags: At-Home Agent, Customer Engagement, Jobs

ACCENT Marketing Services announced today that it pledges to create 2,000 new jobs as a founding member of the jobs4america coalition. Federal Communications Commission Chairman Julius Gen...

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Tags: At-Home Agent, Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

Louisville Business First »

Tags: At-Home Agent, Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

Louisville Courier-Journal »

Tags: At-Home Agent, Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

TheHill.com »

Tags: At-Home Agent, Customer Engagement, Jobs

PC World »

Tags: At-Home Agent, Customer Engagement, Jobs

ABC News/Associated Press »

Tags: At-Home Agent, Customer Engagement, Jobs

USA TODAY »

Tags: At-Home Agent, Customer Engagement, Jobs

CNN »

Tags: At-Home Agent, Customer Engagement, Jobs

Broadcasting & Cable »

Tags: At-Home Agent, Customer Engagement, Jobs

Wall Street Journal »

Tags: At-Home Agent, Customer Engagement, Jobs

Chief Marketer »

Tags: Customer Engagement, Multichannel, Social Media

Initiating, nurturing, and growing any kind of relationship takes hard work, dedication – and a little luck. But when you’re talking about a customer relationship, luck’s not going to cut it....

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Tags: Cross-and Up-Sell, Customer Engagement, Data Analytics

Everyone likes the idea of accountability. It is a little like a prison. We all think that a prison is a good idea…unless somebody wants to put one in your backyard. The idea is sound, but...

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Tags: Employee Engagement, Thought Leadership

Over time I have found that in the rational decision making process, people will defend their purchase of most business goods and services for one of four reasons: speed, quality, value or commitme...

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Tags: Customer Engagement, Thought Leadership

June 15-16, 2011
Las Vegas, NV

Direct Marketing News »

Tags: Thought Leadership

Business First »

Tags: Jobs, recognition

Jeffersonville News and Tribune »

Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

JEFFERSONVILLE, IN (April 27) The Koetter Group will hold a groundbreaking ceremony on Friday, April 29 at 1:00 p.m. to celebrate ACCENT Marketing Services’ new Southern Indiana customer enga...

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Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

Contact Center World »

Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

One Southern Indiana »

Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

By Tim Searcy, CEO
Presented at the 2011 American Teleservices Association Conference and Expo
Over the past two decades, the call center has evolved from a complaint center in the 1980...

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Tags: Customer Engagement, Multichannel

By Patrick Scheen, EVP of Client Services
Presented at the 2011 American Teleservices Association Conference and Expo
Today’s consumers have more power than ever to positively or nega...

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Tags: Customer Engagement, Social Media

March 27-31, 2011
Orlando, FL

ACCENT Marketing Services today announced it is hiring 40 employees at its Monroe, La., contact center to provide member care on behalf of a leading provider of weight management services.

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Tags: Customer Engagement, Employee Engagement, Jobs

Indiana Economic Digest »

Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

One Southern Indiana is pleased to announce the retention and expansion of two Southern Indiana companies. ACCENT Marketing Services, LLC will join Kemper Foods International in its plans to stay a...

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Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

MFRTech.com »

Tags: Customer Engagement, Employee Engagement, Jobs, Multichannel, Social Media

March 13-16, 2011
Phoenix, AZ

Business First »

Tags: Employee Engagement, Jobs

ACCENT Marketing Services today announced the selection of industry veteran Tim Searcy as the company’s new chief executive officer.

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Tags: Employee Engagement, Jobs

January 6-9, 2011
Las Vegas, NV

ACCENT received several honors this month in Las Vegas at ContactCenterWorld.com’s 2010 Top Ranking World Performers Conference and Awards ceremony.

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ACCENT received several top honors at the 2010 ContactCenterWorld.com North American Top Ranking Performers Conference. ACCENT’s Kansas City contact center honored for Best Contact Center and Bes...

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ACCENT has been named a Top 50 Teleservices Agency by Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine.

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ACCENT Marketing Services has once again been named a recipient of the 2009 Bronze MVP (Marketing Via Phone) Quality Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solut...

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ACCENT Marketing Services announced today that marketing industry veteran, Steve Tinlin, has been named the new president of the company’s performance marketing business unit.

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ACCENT Marketing Services was honored last week by the Greater Hot Springs Chamber of Commerce as the city’s Large Business of the Year.

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HOT SPRINGS, ARKANSAS. – Accent Marketing Services has partnered with the Make-A-Wish Foundation of the Mid-South to make a deserving child’s wish come true. Wish kid, Tori, age 3, will rec...

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ACCENT Marketing Services received several honors at the 2009 Contact Center World.com North American Top Ranking Performers Conference.

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WASHINGTON, DC – The Cable Show — April 1, 2009 — Pluris Marketing, a leading provider of multi-channel marketing solutions that optimize the value of each consumer engagement, and ACCENT Mar...

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HOT SPRINGS, AR (October 1) – ACCENT Marketing Services, LLC, an international provider of customer lifecycle management solutions, today announced that its Hot Springs contact center has been se...

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RA’ANANA, ISRAEL (September 8) – NICE Systems (NASDAQ: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive perform...

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JEFFERSONVILLE, IN (Jan. 23) – ACCENT Marketing Services, LLC, an international provider of integrated marketing and customer support solutions, announced today a three-year contract extension wi...

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MONROE, LA (Dec. 12) – ACCENT Marketing Services will officially dedicate its new Boost Mobile contact center today in Monroe. The center is ACCENT’s first facility in Louisiana and thirteenth ...

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JEFFERSONVILLE, Ind. (Aug. 15) ACCENT Marketing Services today announced that it has filled 21 management and training positions at its contact center in Monroe, Louisiana. The company expects to e...

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MONROE, LA (May 24) – ACCENT Marketing Services today announced the selection of Monroe, Louisiana, as the site of its ninth domestic contact center. The 320-seat facility will open in mid-August...

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HOT SPRINGS, AR (Mar. 1) – ACCENT Marketing Services will officially dedicate its new Boost Mobile contact center today in Hot Springs. The center is ACCENT’s first facility in Arkansas and twe...

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JEFFERSONVILLE, IN (November 7, 2006) – ACCENT Marketing Services, LLC today officially opened its first wholly-owned and operated international contact center in Kingston, Jamaica. The center, l...

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JEFFERSONVILLE, IN (August 2, 2006) – ACCENT Marketing Services today announced that its Winter Haven, Florida, contact center has been selected to provide inbound customer care for one of th...

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JEFFERSONVILLE, IN (June 20, 2006) – ACCENT Marketing Services LLC today announced the selection of Hot Springs, Arkansas, as the site for its 12th inbound contact center. Under the proposed plan...

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JEFFERSONVILLE, IN (June 14, 2006) – ACCENT Marketing Services today celebrated the successful line of business transition and growth of its customer contact center in Tell City, Indiana. The...

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JEFFERSONVILLE, IN (April 28, 2006) – ACCENT Marketing Services announced today it has signed a multi-year contract with Cable and Wireless Jamaica. Beginning in July, CWJ will outsource its ...

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FARMINGTON, MO (March 14, 2006) – ACCENT Marketing Services officially opens its state-of-the-art inbound contact center in the Farmington Industrial Park, 1828 Landrum Drive. The Farmington cent...

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The City of Farmington will soon have a new business. Joint efforts between the City of Farmington, Farmington Industrial Development Authority, Mineral Area College, and the Missouri Department of...

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LOUISVILLE, KY (December 16, 2003) — ACCENT, LLC will hire 130 new employees at its New Albany facility, as part of the international customer-relationship management company’s growth.

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LOUISVILLE, KY (April 14, 2004) — ACCENT, LLC, a leading provider of international customer relationship management solutions celebrates one year since opening its sixth domestic contact cent...

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JEFFERSONVILLE , IN (July 13, 2005) – ACCENT Marketing Services today announced Kevin Foley as President of the company, succeeding Gary Owens, who departed from ACCENT to pursue other intere...

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