Integrated CRM Solutions

Hospitality and Travel

Overview

In today’s challenging business and economic environment, travel and hospitality companies face increased demands for self-service, rising distribution costs, greater price transparency, and commoditization. ACCENT understands the intricacies of the tourism environment and will serve as a seamless extension of your customer service and marketing departments – partnering with you to develop innovative cost-saving and revenue generation opportunities.

Specific Solutions

ACCENT's solutions for providers of travel and hospitality services include:

• Comprehensive Customer Service
• Hospitality Services Scheduling
• Service Locator System
• Traffic-building Database Marketing Campaigns
• Appointment Scheduling Services
• Integrated Advertising Support
• Cross-sell Campaigns for Related Products and Services
• Customer Satisfaction Measurement
• LifeEvent™ Loyalty Marketing
• Loyalty/Points Program Administration

Industry Experience

Over the past ten years, ACCENT has partnered with several travel and hospitality providers, including Churchill Downs and Caesars, to develop several solutions specifically designed to help travel and hospitality providers build stronger customer relationships.

When customizing solutions such as customer service and loyalty programs, the ACCENT team infuses their unique combination of hospitality and travel industry knowledge and CRM expertise into each client's program, yielding exceptional results.

As the Churchill Downs Vice President of Marketing explained:

"Rarely does one find a team whose mission is so analogous to your own. ACCENT's guidance has provided me with a cornerstone to build upon; my path is clear. This is what distinguishes them from others. The company's depth of knowledge and experience, coupled with their dedication to quality is surpassed by no other."

ACCENT offers more than outstanding quality and performance. Team members share an unparalleled passion and dedication to exceed client expectations and to find ways to help clients drive value from every customer interaction - from developing high-return cross-selling programs to turning a consumer service department into a profit center.

Contact Us

Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.