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Integrated CRM Solutions

Home \| Services Integrated CRM Solutions Our Services Our Approach Industry Experience Telecommunications Insurance Financial Services Manufacturing Retailer/Wholesale Hospitality/Travel Pharmaceuticals Automotive Case Studies Awards & Recognition		Insurance Companies Overview As deregulation and the Internet generate increasing competition in the industry, many insurance providers are exploring new ways to combat consumer and agent churn while continuing to grow market share. Consolidation among insurance providers has narrowed the playing field and has introduced the challenge of managing multiple databases, product offerings and agent networks. As your CRM partner, ACCENT understands the intricacies and demands of this environment and serves as a seamless extension of your marketing and customer service departments, bringing professionalism, energy and a proactive approach to making CRM a distinct competitive advantage. Specific Solutions ACCENT's solutions for insurance companies include: Customer Care Agent Appointment Setting Lead Generation / Information Gathering Customer Notification Advertising Contact Center Support Customer "Stop-Save" Surveys Customer Satisfaction Monitoring Agent Satisfaction Monitoring LifeEvent™ Loyalty Marketing Claims Assistance/Processing Enrollment Assistance Market Research Surveys Retention/Persistency Programs Third-party Administration Support Newsletter Design & Fulfillment Fulfillment Management Each solution can be fully customizable for property and casualty, life, health, subrogation, and long-term care insurance as well as other optional programs such as extended service plans. Industry Experience Over the past ten years, ACCENT has partnered with several leading insurance providers, including American Family, AIG and CNA, to develop several solutions specifically designed to help insurance companies and their agents build stronger customer relationships. When customizing solutions such as agent appointment setting, customer care and customer acquisition and loyalty marketing, the ACCENT team infuses its unique combination of insurance industry knowledge and CRM expertise into each client's program, yielding exceptional results. An American Family Insurance Company executive summarized their rigorous RFP process and outcome of the resulting partnership with ACCENT: "We have a very discriminating customer base and agency force that demands the highest level of customer service. Our decision to go with ACCENT was based on a 14-vendor RFP process. We are more than happy with our choice and ACCENT continues to deliver." ACCENT offers more than exceptional quality and performance. Team members share an unparalleled passion and dedication to exceed client expectations and to find ways to help clients drive value from every customer interaction- from cross-selling insurance products to generating a highly qualified lead. Contact Us Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.