Integrated CRM Solutions

Retailers/E-tailers

Overview

Because customer interaction is typically limited to the customer and the sales specialist, there are few opportunities for retail headquarters to interact directly with the end consumer. When a customer calls in with a question or concern, superior customer service is not a "nice to have," it's mandatory. At ACCENT, Customer Service is viewed as a prime opportunity to enhance the customer's feelings about your products and services, while strengthening loyalty to your organization. With years of experience in providing Customer Care Solutions for Fortune 1000 companies such as Sprint, Amana and Murray Lawn Care, ACCENT knows how to drive value in Customer Service.

Specific Solutions

ACCENT's solutions for the Retailers/E-tailers include:

• Inbound Customer Care Hotlines
• Customer Care Overflow support
• Customer Recapture Surveys
• Life Event Marketing
• Customer Satisfaction Monitoring
• E-mail Management
• Lead Generation
• Up Selling and Cross Selling
• Customer Value Management
• Surprise and Delight Programs
• TeleQA Custom Application
• Quality Assurance Monitoring
• Online Analytical Reporting
• Quality Assurance Monitoring of your Internal Customer Service Centers

Contact Us

Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.