Integrated CRM Solutions

Telecommunications Providers

Overview

Each year the telecommunications industry grows increasingly competitive encouraging consumers to demand better service at a lower price. Inevitably, many telecommunications providers struggle with consumer churn, added legislation, and dwindling margins. ACCENT has created several solutions specifically designed for the complex needs of the telecommunications industry. From staying abreast of current legislation to obtaining the latest digital recording technology for TPV, the ACCENT team infuses their unique combination of telecom industry knowledge and CRM expertise into each client's program, yielding exceptional results.

Specific Solutions

ACCENT's solutions for the telecommunications industry include:

• Customer Care
• Inbound Sales
• Third Party Verification
• LifeEvent™ Loyalty Marketing
• Customer Satisfaction Monitoring

Industry Experience

Partnering with some of the nation's leading telecommunications providers such as Sprint, Darwin Networks and Qwest, ACCENT has been consistently recognized for outstanding quality and performance. As Sprint stated during the presentation of the 2000 Bronze Chairman's Quality Award to ACCENT:

"Earning a Bronze Chairman's Quality Award is no easy task. The criteria for recognizing exceptional performance - as defined by the standards of Sprint Quality - are demanding. Time and again, the ACCENT/Sprint team has shown an unrelenting dedication to continuous improvement in all our processes and to achieving ever-higher levels of customer satisfaction. Now, having earned the distinction of CQA winners, you have demonstrated the kind of commitment and customer focus that will play a vital role in our future success."

ACCENT offers more than exceptional quality and performance. Team members share an unparalleled passion and dedication to exceed client expectations. One Sprint executive cited this example:

ACCENT has always gone the extra mile to provide overtime support, to hit our pending inventory hard when sales and TPV forecasts were exceeded, and worked with us to accommodate our sales channels. ACCENT has consistently met or exceeded our service level agreement objectives and has achieved the highest quality scores among our vendors. The ACCENT Lead Team, the call center managers and supervisors, and the TPV representatives all work together as one great organization to provide outstanding service to Sprint. I look forward to a long and prosperous business relationship."

Another Sprint executive attributed ACCENT's success to a combination of strengths:

"ACCENT has always exceeded our expectations at Sprint. In the years we have worked with them, they have become our preferred third party verification provider. It is their passion and expertise coupled with concordant top-notch quality service that keeps them heads above the rest. ACCENT is driven to be the premier customer management specialist in the industry."

Contact Us

Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.