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Customer Care Services
ACCENT’s customer care includes inbound and outbound customer service, sales,
collections, and technical support using multiple channels, such as phone,
email, chat, fax, and mail.
Services:
Inbound Consumer Sales
Inbound Customer Care
Loyalty and Retention
Collections Support
Crisis Communications Support
Technical Support
Overflow Support
Email/Web Chat
Quality Assurance Monitoring
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Marketing Services
ACCENT’s marketing services begins with strategy consensus, database modeling
and customer segmentation and executes through creative, list and campaign
management, and reporting.
Services:
Strategy Development
Direct Response Management
Database Management
Data Modeling/Customer Valuation
Web Site Development
Online Reporting
Creative Development
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Lettershop/Fulfillment Services
ACCENT’s comprehensive fulfillment services include
printing, pack & ship, inventory management, warehousing, and back-office
processing.
Services:
Direct Mail Production
Fulfillment Services
Variable Laser Printing
Data Entry Services
Cash/Order Processing
Rebate/Recall Processing
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